1. Return Window

You have 30 days from the date of receipt to return most items. Returns must be initiated within this period to be eligible for a refund.

2. Eligibility

To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. Certain items, such as perishable goods, personal care products, and clearance items, are non-returnable.

3. Return Process

To return an item, please contact our customer service team to obtain a return authorization. Include your order number and a brief explanation for the return. You will be provided with instructions on how to return the item.

4. Shipping Costs

Customers are responsible for return shipping costs, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged return shipments.

5. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account. Shipping costs are non-refundable.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

7. Contact Us

For any questions or to start a return, please reach out to our customer service team. We are here to assist you and ensure a smooth return process.

Shipping Policy

We strive to ensure a seamless shopping experience for you, and part of that is offering clear and reliable shipping options. Below you'll find all the details regarding our shipping policies.

1. Shipping Methods & Costs

We offer a variety of shipping methods to suit your needs, including standard, expedited, and express options. Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery destination. You will see the shipping charges during the checkout process before you finalize your purchase.

2. Processing Time

Orders are typically processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been shipped, including tracking information where applicable.

3. Delivery Times

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• Express Shipping: Delivery within 1-2 business days.

Please note that delivery times are estimates and may vary based on factors such as destination, carrier delays, or weather conditions.

4. Shipping Restrictions

We currently ship to all territories internationally. Unfortunately, we are unable to ship to P.O. Boxes or military addresses at this time. If you need assistance with shipping to a specific location, please contact our customer service team.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment. If you have any issues tracking your order, please contact us for assistance.

6. Shipping Issues

If you experience any issues with your shipment, such as a missing package or damaged goods, please contact us within 7 days of receiving your order. We will work to resolve the issue promptly and ensure you receive a satisfactory resolution.

7. International Shipping

For international orders, all customs duties, taxes, and any other fees associated with your shipment are the responsibility of the recipient. Please check with your local customs office for more information on these potential additional charges.

8. Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible to make corrections before your order is dispatched.

9. Changes to Shipping Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on this page, and it is your responsibility to review our shipping policy periodically.